Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, and login credentials
• Team Member Information: Names and email addresses of sales representatives added to your team
• Call Recordings: Audio recordings of sales calls captured through our desktop application
• Transcripts: Text transcriptions of recorded calls generated through our speech-to-text processing
• Call Metadata: Call duration, timestamps, speaker identification, and outcome data
• Payment Information: Billing details processed securely through Stripe
• Usage Data: Information about how you interact with our services

2. How We Use Your Information

We use the information we collect to:

• Provide real-time call transcription and analysis services
• Generate AI-powered insights, coaching suggestions, and call summaries
• Display analytics and performance metrics in your dashboard
• Process payments and manage your subscription
• Send important service updates and notifications
• Improve our services and develop new features
• Respond to your support requests

3. AI Processing

Our service uses artificial intelligence to analyze your call data. This includes:

• Extracting key moments and quotes from conversations
• Detecting objections, budget discussions, and timeline mentions
• Generating call summaries and coaching recommendations
• Identifying patterns across your team's performance

AI processing is performed using industry-standard providers. Your data is not used to train general AI models.

4. Third-Party Services

We use trusted third-party services to operate our platform:

• Stripe: Payment processing
• Amazon Web Services: Secure storage for call recordings
• Deepgram: Speech-to-text transcription
• Anthropic: AI analysis and insights
• Clerk: Authentication and user management
• Convex: Database and real-time data infrastructure

Each provider maintains their own privacy practices and security certifications.

5. Data Security

We implement robust security measures to protect your data:

• All data is encrypted in transit using TLS 1.2+
• Call recordings are stored encrypted at rest in secure cloud storage
• Access controls limit data access to authorized personnel only
• Regular security assessments and monitoring
• Multi-tenant architecture ensures your data is isolated from other customers

6. Data Retention

We retain your data as follows:

• Active Accounts: Data is retained while your account is active
• Call Recordings: Retained according to your account settings (default 90 days)
• Account Deletion: Upon request, we will delete your data within 30 days
• Backup Retention: Backups may persist for up to 90 days after deletion

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact us at privacy@sequ3nce.ai

8. Cookies

We use essential cookies required for the service to function, including authentication and session management. We do not use advertising or tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@sequ3nce.ai