Refund and Dispute Policy

1. What you're buying

A Sequ3nce Personal subscription: access to the Sequ3nce Personal desktop app (Mac and Windows) and its member features for the plan period you choose. This policy covers every Sequ3nce Personal plan, whether you pay us directly or through a third-party payment or financing provider.

2. How you get access

Access is delivered electronically, straight away:

• when your payment goes through, we create your account for the email you paid with;
• we email you a link to set your password and download the app;
• you sign in to the app, and your access stays active for the whole period you paid for.

3. No refunds

Because access is digital and starts immediately, all sales are final. We don't give refunds or credits for any reason, including:

• changing your mind;
• not using the app, or only using part of it;
• cancelling before the end of a period you've paid for;
• a renewal you forgot to cancel before it was charged.

If a law that applies to you gives you a refund right that can't be waived, this policy doesn't take that right away.

4. Cancelling

• You can cancel at any time in the app under Settings, Manage Subscription. Cancelling stops all future charges.
• You keep access until the end of the period you've already paid for. We don't give partial or pro-rated refunds.
• Some plans ask you to commit to a minimum period when you sign up. Cancelling early still stops future charges, and payments already made are not refunded.
• If you paid through a financing provider, your financing agreement is between you and that provider. Cancelling your subscription doesn't cancel or change it.

5. Talk to us before disputing a charge

If you have a problem with a charge, message the Sequ3nce Team in the app's Messages (the quickest way to reach us), or email team@sequ3nce.ai, before you contact your bank or card issuer. By buying, you agree to give us that chance to sort it out first. We reply within 2 business days.

6. What we keep in case of a dispute

If a charge is disputed, we may share these records with the payment provider or card issuer:

• your purchase: the date, plan and amount;
• your agreement to this policy and our Terms of Service at checkout;
• when your account was created;
• your sign-in history and your activity in the app;
• our messages with you;
• notes or recordings of your sales conversation with us, where we have them.

7. How this fits with our Terms

This policy is part of the Sequ3nce Personal Terms of Service. If the two ever differ on refunds, cancellation or disputes, this policy applies. How we handle your data is covered in our Privacy Policy.